ek333 Privacy Policy

ek333 treats the privacy of its users as its highest priority. This Privacy Policy ("Policy") applies to every person who registers on the ek333 platform or uses its services in any way. This document explains in detail what information we collect, how we use it, and what your rights are.

By accessing this site or creating an account, you are considered to have voluntarily accepted the terms of this Policy. Please read this document carefully before registering. For more detailed terms and conditions related to the use of our services, please read our Terms and Conditions page.

This Policy applies only to ek333's own website and mobile platform. Third-party sites or services have their own separate privacy policies, for which ek333 is not responsible.

To provide services on the ek333 platform, we may collect the following types of information:

2.1 Information You Provide Directly

Information you voluntarily provide during account registration, verification or support:

• Full name, date of birth and nationality
• Valid mobile number and email address
• National ID or passport number (for identity verification)
• Payment information — bKash, Nagad, Rocket, Upay or bank account details

2.2 Automatically Collected Information

When you use our site or app, certain information is collected automatically through technical means:

• Device type, operating system and browser version
• IP address and approximate geographic location
• Time spent on the site, pages viewed and click patterns
• Login time, session duration and activity logs

2.3 Cookies and Similar Technologies

The ek333 website uses cookies and similar tracking technologies. These help improve the user experience, remember login status and measure site performance. You can manage cookies through your browser settings, but disabling certain cookies may affect some site functionality.

The information collected is used for the following purposes:

• Creating accounts, verifying identity and ensuring secure login
• Processing deposits, withdrawals and transactions
• Correctly delivering bonuses, cashback and VIP benefits
• Detecting fraud and maintaining platform security
• Running customer support services — via live chat and email
• Conducting analysis to improve site functionality
• Meeting legal obligations and resolving disputes

Your personal information is never sold to third parties for marketing purposes.

ek333 may share limited information with third parties in specific circumstances. However, such sharing is always controlled and purposeful:

4.1 Payment Providers

Transaction information necessary for processing deposits and withdrawals is shared with bKash, Nagad, Rocket, Upay and relevant banks. This information is used solely to complete payments.

4.2 Game Providers and Technology Partners

Technical information related to sessions and gameplay may be provided to game studios to operate slots, live casino and fishing games. Your personal identity information is not included in this.

4.3 Legal Authorities

Information may be disclosed under court orders, lawful requests from investigative agencies, or as required by law. In such cases, ek333 always seeks legal advice and provides only the minimum information necessary.

4.4 Service Contractors

Companies engaged in hosting, cybersecurity and analytics services operate under contractual confidentiality terms and are not permitted to disclose information to any third party.

ek333 retains your personal information only for as long as necessary to provide services or meet legal obligations.

• Information on active accounts is retained for as long as the account remains active
• After an account is closed, information may be retained for a defined period for security and dispute resolution purposes
• Transaction-related information is retained in accordance with financial record-keeping requirements
• After the retention period, information is securely deleted or anonymised

All data is stored in encrypted form on ek333's secure servers.

ek333 has implemented industry-standard technical and organisational measures to protect its users' data:

• All data transmission is secured through SSL/TLS encryption
• Data stored on servers is kept in encrypted format
• Two-factor verification (OTP) is available
• Regular security audits and vulnerability assessments are conducted
• Staff access to data is restricted by role and necessity

While no digital system is completely risk-free, ek333 continuously improves security on its platform. The security of your account is partly your own responsibility — use a strong password and do not share your login details with others.

Every registered user of ek333 enjoys the following rights regarding their personal information:

7.1 Right to Access

You can find out at any time what type of information ek333 holds about you. Contact customer support to request this information.

7.2 Right to Correction

If any information in your profile is incorrect or incomplete, you may request that it be corrected. Once identity verification is completed, ek333 will make the necessary corrections.

7.3 Right to Deletion

In certain circumstances you may request that your account and personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

7.4 Right to Restrict Processing

You may request that specific use or processing of your information be restricted, although this may affect certain services.

To exercise these rights or for any questions, contact our customer support team via 24/7 live chat or email.

All ek333 services are intended solely for persons aged 21 or over. We do not knowingly collect personal information from or provide services to anyone under 21.

An age verification process is carried out at registration. If a person opens an account using false information and it is later proven that they are a minor, that account will be closed immediately and the collected information will be deleted. For more information on responsible gaming, please read our Responsible Gaming page.

ek333's technology infrastructure spans multiple regions. As a result, your information may be processed at various server locations for technical reasons. Regardless of where the information is processed, the security standards described in this Privacy Policy always apply.

For data transfers, ek333 ensures appropriate contractual safeguards so that your information receives the same level of security everywhere.

ek333 reserves the right to change or update this Privacy Policy as needed. When a significant change is made:

• The "Last updated" date at the top of the page will change
• Registered users may be notified by email or platform notification
• Continuing to use the site after the updated policy is published will be considered acceptance of the new policy

You are advised to review this page regularly. For frequently asked questions, visit our FAQ page.

If you have any questions, complaints or requests regarding your information related to this Privacy Policy, please contact the ek333 customer support team: